Returns & Refunds policy
Last updated: October 2026
We want you to be happy with your purchase from Purple Ray Art & Design. Because our products include both digital and physical items, our refund policy depends on the type of product purchased.
1. Digital Products
Due to the nature of downloadable digital products, all digital product sales are final and non-refundable once the product has been downloaded or accessed.
We are unable to offer refunds simply because you have changed your mind or no longer need the product.
However, if you experience a genuine technical problem, such as receiving an incorrect or corrupted file, please contact us at purpleray.art@gmail.com. We will do our best to resolve the issue by providing a replacement file or another appropriate solution.
If a technical issue cannot be resolved, we may consider a refund on a case-by-case basis.
2. Physical Products
For physical products, please contact us within 48 hours of receiving your order if the product arrives damaged, defective or significantly different from what was ordered.
Please send us:
Your order number
A description of the issue
Clear photographs of the product and packaging
We will review the issue and, where appropriate, offer a replacement, repair or refund.
3. Damaged Products
If your package arrives visibly damaged, please photograph the package before opening it, if possible. Claims for damage should be reported as soon as possible after delivery.
4. Incorrect or Missing Items
If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery. We will review the order and arrange an appropriate solution.
5. Change of Mind
We do not accept returns or refunds for digital products or personalised/custom-made products simply because you have changed your mind. For standard physical products, returns may be considered only where specifically stated in the product listing.
6. Order Cancellation
If you need to cancel a physical product order, please contact us within 48 hours of placing your order with us.
Cancellation may not be possible once an order has entered production, has been customised or has already been shipped.
Digital product orders cannot generally be cancelled once the product has been delivered or accessed.
7. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
8. Contact Us
For any questions regarding refunds, returns or order issues, please contact:
Purple Ray Art & Design
Email: purpleray.art@gmail.com
Designing Dreams, One Pixel at a Time!
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